The Business Office Analyst of the Citi Solution Center (CSC) coordinates and supports all site-related activities and events. This role will report into the NAM Cluster CSC Network Lead and will provide direct support to the site head and collaborate with site business office lead and site leadership team (SLT). The Business Office Analyst also shares best practices with other global CSC sites and executes programs in the Toronto location. This includes managing ad-hoc projects, town halls, employee engagement programs, presentations, reporting, and site culture initiatives.
Responsibilities:
- Direct support to the CSC site head and site leadership team to drive execution of the site and CSC network strategy
- Collaborate with the site head to define and implement site initiatives to improve employee engagement
- Coordinate and ensure the efficient operation of the site as the execution arm of the Site Leadership Team (SLT), including monthly leadership and engagement activities.
- Ensure the smooth operation of business office activities support the site communications lead
- Work with partners in RES, HR, and CTI to ensure the site is well run and issues are tracked and resolved in a timely manner
- Work with community partners and universities to provide support and help organize Citi events
- Present key metrics and insights to senior site leaders, lead and facilitate employee advisory groups
- Implement and drive new programs and practices, ensuring alignment with strategic CSC initiatives
- Partner with HR to implement and coordinate Talent programs within the CSC
- Collaborate with business heads to host and organize executive leader visits to the CSC
- Act as the CSC on-site liaison for engagement networks Manage and organize CSC events, including quarterly employee recognition and engagement events (i.e., Global CSC Network Employee Appreciation)
- Lead and coordinate VOE strategy initiatives
- Monitor relevant site metrics and launch programs to reduce attrition
- Work with site SLT to address employee pain points
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- Develop materials for site newsletters, senior stakeholder engagement events
- Support onboarding of new businesses and services into the CSC
- Select and champion site social responsibility initiatives. Tracks participation and publicize accomplishments
Qualifications:
- 5-8 years of relevant experience
- Proficiency in MS Office Suite (Word, Excel, PowerPoint). Experience working in a global, matrixed environment with multiple stakeholders is preferred
- Proficient in use of AI tools to draft content and analyze data
- Experience with databases and information management
- Consistently demonstrates clear and concise written and verbal communication skills
Education:
- Bachelor’s Degree/University degree or equivalent experience
Competencies:
- Strong experience managing business operations, events, and/or programs
- Experience in community relations and partnering with key external stakeholders
- Highly developed communication, interpersonal, influencing, and organizational skills
- Ability to work in a fast-paced environment and adapt to changing deadlines and schedules
Please see the requirements listed above. ------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------
Automated Processing and AI
We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.
Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
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