We are seeking a Business Development Executive to join our growing team. In this role, you will serve as the primary point of contact for retailers and merchants, guiding them through their loan journey while resolving queries via chat and phone. This position offers an opportunity to make a direct impact on our clients success while developing your skills in a fast-paced, expanding business. Key job responsibilities - Respond to inbound chats and calls and emails from retailers and merchants in a timely and professional manner - Guide retailers/merchants through the complete loan application and approval process - Resolve queries and concerns with empathy and efficiency - Handle multiple interactions simultaneously while maintaining quality service - Maintain accurate records of interactions - Identify and escalate complex issues to appropriate teams when necessary A day in the life Respond to inbound chats and calls and emails from retailers and merchants in a timely and professional manner. About the team Our team is dedicated to empowering retailers and merchants through exceptional service and seamless communication. We are the critical connection point between our organization and our valued business partners, providing support throughout their loan journey. Our mission is to deliver experiences by combining technical expertise with genuine empathy. We pride ourselves on our ability to handle complex interactions with professionalism, efficiency, and a solution-oriented approach. We are problem solvers, communicators, and relationship builders who take pride in guiding our merchants through every step of their financial journey! ### Basic qualifications - Bachelor's degree - Experience in written and oral communication, including the ability to communicate with all levels in the organization (technical, business, executive) - Knowledge of Hindi grammar and spelling (both written and verbal) ### Preferred qualifications - 2+ years of customer support experience Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.