Title Global Business Continuity Management (GBCM) Senior Manager
Department Enterprise Resilience, Global Risk, General Counsel
Location India
Reports To Global Lead Crisis Management & BCM
Level Senior Manager
We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our GBCM team and feel like you’re part of something bigger.
About your team
General Counsel’s purpose is: To protect the interests of customers, members, clients, employees and the organisation and help achieve Fidelity's vision and priorities through the provision of proactive, pragmatic and cost-efficient advice and assurance.
About you
The role is responsible for delivering Business Continuity Management (BCM) and Crisis Management in the region, working collaboratively with the Global Lead, other GBCM team members and local senior management. Supporting the Global Lead in creating and executing the global strategy is an additional focus of this regional lead role.
The position requires an individual who:
is experienced in delivering all aspects of the BCM lifecycle and leading the response to crisis events.
has strong networking and inter-personal skills, able to build and maintain strong working relationships at all levels.
proactively identifies areas for improvement and pragmatic solutions to address them.
is curious and self-motivated and able to work without direct supervision.
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demonstrates strong attention to detail, as well as thought leadership; initiative, flexibility, and the ability to manage multiple projects in a fast-paced environment.
proactively fosters collaboration across FIL business partners, focusing on cross-company dependencies, common solutions, and enterprise issues; dependencies include Technology, Third Party Risk Management, Operational Resilience.
is willing to complete some travel.
About your role
Regional Business Continuity
Point of contact to help ensure: 1) all BCM related matters are implemented as per the global policy and standards; 2) any specific local arrangements or business continuity risks are appropriately managed; 3) global consistency through engagement with other team members.
Facilitate/participate in regional BCM and Crisis Management exercises and activities; be inquisitive about those taking place in other regions, providing support if needed.
Support the development of plans and playbooks that will support the response to disruptive events.
On-Call / Event Management
Lead the response to crisis events which have the potential to impact our people and/or cause significant business disruption.
Facilitate the communication between operational leaders and subject matter experts to identify and assess the operational impact of business disruptions, develop action plans for mitigation, and communicate status notifications.
Business Partner
Given the seniority of this role, time spent developing and maturing relationships with senior business partners in the region (FIL’s global leadership) will be a significant part of BAU. Information gained will help influence the strategic focus of the team.
Partner with business areas and regional management to develop continuity strategies for business disruptions.
Build and sustain trusting, collaborative relationships and alliances across functional, organisational, and geographical boundaries. In addition to the business, key areas include Technology, Third Party Risk Management, Operational Resilience.
Collaborate with internal business partners and cross-regional/functional teams to define the detail of the process/function identifying and communicating organisational risks to meet stated objectives and, where appropriate, offer alternative and reasonable solutions.
Third Party Resilience
To support global Operational Resilience regulations and requirements, assist in the resilience and BCM reviews of critical suppliers that are based in, or operate from, the region.
Lead or participate in critical third-party testing, where required.
Program Strategy
Actively support the Global Lead in creating and executing the global strategy.
Identify risks and implement remediation plans in line with global standards/strategy.
Lead/participate in initiatives that support FIL’s BCM programme, taking into consideration regulatory requirements and industry best practices.
People Management
There are currently no people management responsibilities.
Experience and Qualifications Required
Management and Function Specific
Demonstrable experience in a similar BCM role with both crisis response and planning responsibilities, ideally in a financial or professional services capacity.
Professional qualification or certification in BCM.
Experienced at following BCM policies and creating/following BCM procedures, with understanding of connection to requirements including Operational Resilience.
Strong attention to detail, analytical, organisational, and decision-making skills.
Strong management skills and productive team player with a proven track record.
Stakeholder Management
Excellent verbal/written communications and interpersonal skills to provide high quality service to all key stakeholders.
Ability to work confidently, persuasively, and to gain the respect and trust of other senior managers.
Culture, Diversity, Inclusion, and Equity
The role requires someone who is a country national and understands the culture of the environment and people they’ll be working with.
Proven ability to develop, or work as part of, diverse and inclusive teams where employees are treated fairly and empowered to succeed.
Provide team members equal opportunities to develop, train, and grow in their roles.
Experience in working with a geographically diverse workforce.
Feel rewarded
For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.
For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.
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