Have you ever thought about what it takes to detect and prevent fraud among hundreds of millions of e-Commerce transactions in different countries? What would you do to create a trusted marketplace where millions of buyers and sellers can safely transact online? What kinds of processes and systems would you build to maximize customer satisfaction? Amazon is seeking a Business Analyst who will be responsible for analyzing trends, creating forecasts, and most importantly finding and executing opportunity areas to help our customers. Our overall mission is simple: We want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds. This is your chance to make history. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build trust of our customers and sellers. Amazon hires the brightest minds, are you one of them? At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and intelligence driven people. The ideal candidate is expected to operate with significant autonomy and discretion, and leverage data to influence partner teams. He/She will possess advanced analytical experience and basic knowledge of workforce management metrics. The individual must be capable to support and proactively own tactical and strategic data analysis driven projects to address customer facing challenges and enable program management and decision making initiatives across SEPO. In this role you will experience a wide range of challenges and we expect you to approach the problems with swift data driven solutions. Key job responsibilities Work with large data sets to identify relationships, trends, patterns. Write SQL queries, create ETL, create dashboards with relevant business metrics. Work closely with Business and Product teams to understand their roadmap and impact on downstream data. Create accurate forecasts for partner teams (WFM and Operations) to enable them to build the right capacity. Analyze variances between forecast and actuals to course correct and prevent further variance. Identify downstream impact on Operations metrics and work backwards from there. Mine for opportunities and pain points, identify relevant solution, and execute to drive impact. Interact with partner teams, obtain required information, share relevant details, and drive discussions using data and Amazon’s customer-centric culture. Provide regular and proactive updates with clear communication to partner teams. ### Basic qualifications - 3+ years of tax, finance or a related analytical field experience - Experience in Excel (macros, index, conditional list, arrays, pivots, lookups) - Experience creating complex SQL queries joining multiple datasets, ETL DW concepts - Experience with reporting and Data Visualization tools such as Quick Sight / Tableau / Power BI or other BI packages - Experience defining requirements and using data and metrics to draw business insights ### Preferred qualifications - Experience scripting for automation (e.g., Python, Perl, Ruby) - Experience working with multiple groups of stakeholders Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.