via LinkedIn·2w ago

Business Analyst

EXL

Full-timeOn-site

Location:Bengaluru, Karnataka, IndiaType:Full-timePosted:2w ago

Conversation flow design. Once conversation designers have performed user research, they shift to creating conversation flow and dialogues to facilitate intuitive interactions. Content creation. Conversation designers use their linguistic and copywriting abilities to craft engaging responses to different user inputs. Traditional chatbots can easily reference the content in their responses, while AI-powered agents use the content to interpret how to respond to similar user inputs.

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