Bigdata Support -Sourcing Team Q1 26

Key Responsibilities

• Provide L2/L3 production support for big data platforms and applications, ensuring high availability and performance.

• Monitor, troubleshoot, and resolve issues related to big data jobs, data pipelines, and batch workloads using ESP or similar schedulers.

• Manage incidents, problems, and service requests through ServiceNow, adhering to defined SLAs and escalation procedures.

• Apply ITIL best practices for incident, problem, change, and release management within the big data environment.

• Perform root cause analysis for recurring issues and implement permanent corrective actions to improve platform stability.

• Collaborate with data engineering, infrastructure, and application teams to deploy fixes, enhancements, and configuration changes.

• Participate in change advisory processes, assess risks, and support planned maintenance and releases on big data systems.

• Maintain and update support documentation, runbooks, and knowledge base articles for common issues and procedures.

• Proactively identify performance bottlenecks, capacity risks, and operational gaps, and recommend improvements.

• Provide on-call support as required, including support during off-hours for critical incidents and scheduled activities.

Minimum Qualifications:

• Bachelor’s degree in Engineering, Computer Science, or related field (B.Tech or equivalent).

• 5–8 years of hands-on experience in production support or operations for big data platforms or large-scale data systems.

• Strong working knowledge of big data ecosystems and related operational concepts (job monitoring, data pipelines, batch processing).