Benefits Call Center Representative

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Benefits Call Center Representative ONSITE – Chesapeake, VA Monday – Friday | 9:00 AM – 5:30 PM EST Pay: $15/hour (training) → $16/hour (after training is complete) - please note this rate may be below your state’s minimum wage. Consider this when applying.

Training Schedule: Monday – Friday | 8:30 AM – 5:00 PM Production Schedule: Monday – Friday | 9:00 AM – 5:30 PM

WEEKENDS OFF

Paid training Health benefits for you and your family, including medical, dental, and vision, starting on day 1 Supportive team environment with growth opportunities

About the Role

As a Benefits Call Center Representative, you will support customers by answering incoming calls and helping them understand their employee benefits. Calls may include questions related to healthcare, retirement, and additional employee perks.

You will manage a steady volume of calls while navigating multiple systems, actively listening, and providing clear, accurate information. Your ability to communicate effectively and deliver strong customer service will help create a positive experience for every caller.

Requirements

We’re looking for team members who have a passion for customer service, natural empathy, and the ability to provide effective solutions. To be successful in this role, you should have:

• Previous customer service and/or call center experience

• Excellent verbal and written communication skills

• Strong typing and keyboarding skills

• Ability to multitask and navigate multiple systems