Location: Mumbai, India | Level: Vice President | Type: Full-Time | Team: Business Expense Unit (BEU)
About the Role
We're seeking a Vice President to join our Business Expense Unit team. Leads global business T&E operations for banking professionals, ensuring policy compliance, cost optimization, and process efficiency. Develops and implements strategic expense management frameworks, drives cost-reduction initiatives, and strengthens internal audit controls. Leverages data analytics and ServiceNow reporting to monitor performance, identify trends, and support informed budget planning and decision-making.
What You'll Do
Team Leadership
Lead and inspire a team, fostering a culture of excellence and accountability
Define team goals, KPIs, and performance objectives aligned with business priorities
Conduct regular performance reviews and support career development of team members
Manage resource planning, workload distribution, and team capacity
Champion diversity and inclusion initiatives within the team
Provide guidance and support to local team members; handle senior-level escalations
Stakeholder & Banker Relationship Management
Serve as the primary point of contact for senior Bankers, Sponsors, and Business Execution Leads (BELs)
Lead performance reviews with preferred partners and contribute to global strategic initiatives
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Manage vendor partnerships and senior-level business relationships
Collaborate across Finance, Compliance, Procurement, and HR
Strategic Leadership & Governance
Provide strategic and visionary leadership for the T&E program
Champion value creation, operational efficiency, governance, and control
Oversee performance analytics; ensure KPIs and SLAs are consistently met
Deliver actionable insights and management reporting to optimize travel spend
Lead process improvement and change management initiatives
Expense Report Management:
Oversee the timely and compliant preparation and review of banker expense reports, ensuring strict adherence to Operating Expense Governance Policy (OEGP).
Develop and implement robust controls to identify and flag non-reimbursable expenses and policy violations.
Effectively manage escalations, disputes, and exceptions to ensure efficient reimbursement processes and mitigate financial risk.
Expense Pre-Check & Quality Assurance:
Lead and optimize the pre-check process for all submitted expense reports, establishing it as a critical quality control layer.
Drive continuous improvement in first-time-right submission rates through targeted training programs for EAs and BELs on OEGP policy and Concur submission best practices.
Monitor and analyse pre-check metrics to identify trends and implement corrective actions.
Corporate Card Program Oversight:
Direct the end-to-end corporate card reconciliation process, including the generation of comprehensive spend summaries and analysis.
Implement strategies to assist bankers in achieving timely card settlement, thereby reducing delinquency rates.
Establish rigorous monitoring mechanisms for card usage, promptly identifying and addressing anomalous transactions, and fostering strong relationships with banking partners.
Procure-to-Pay (P2P) Operations (EMEA):
Manage and optimize the Procure-to-Pay (P2P) cycle, overseeing both PO and non-PO invoice processing specifically within the EMEA region.
Serve as the primary Business Area Owner (BAO) for new vendor onboarding initiatives, ensuring compliance and efficiency.
Establish proactive measures for timely invoice settlement, including the diligent management of aging reports and strategic escalation of overdue items.
Required:
10+ years of experience in travel program management or expense management, with proven leadership in corporate travel roles
Demonstrated success in leading teams, driving change, and championing diversity and inclusion
Expertise in managing senior-level business relationships and complex vendor partnerships
Exceptional communication and presentation skills
Proficiency in Microsoft applications, SAP Concur, and leading travel management systems
Strong analytical, organizational, and leadership capabilities
Ability to work independently, manage multiple projects, and collaborate across time zones
In-depth knowledge of travel technology, policy development, and emerging industry trends
Innovative and strategic thinker with a passion for continuous improvement
Business Strategy, Management & Administration ------------------------------------------------------
Job Family:
Business Execution & Administration ------------------------------------------------------
Time Type:
Full time ------------------------------------------------------
Most Relevant Skills
Please see the requirements listed above. ------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
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