AVP-Services -Operational Resilience Coordinator

The Services Cluster Operational Resilience Execution Coordinator is an Assistant Vice President level position within the Risk and Control division, supporting the Services line of business — specifically the Investor, Issuer, Trade and Liquidity Business Services. This is a tactical, execution-focused role responsible for overseeing the implementation of the operational resilience regulatory framework across a specific geographic cluster, serving as the primary point of contact for the Services business teams within that cluster and ensuring the day-to-day activities of the framework are completed.

Operational Resilience deepens our relationships with clients and counterparties, strengthens our internal value-chain, and reduces commercial threats to Citi's growth through a deeper understanding of new and emerging vulnerabilities, risks, and threats posed by evolving business models, technology, and client expectations.

This role reports to the Global Operational Resilience Framework Lead. The successful candidate will bring strong project and execution management capabilities, a regulatory mindset, exceptional communication skills, and the ability to operate independently in a fast-paced, deadline-driven environment. The position offers a comprehensive view of the Services business and its key resilience priorities.

Key Responsibilities

Resilience Framework Implementation

• Act as the main Services Operational Resilience point of contact for the assigned cluster, acting as a liaison between the Business and the Enterprise Resilience group.

• Onboard Critical Business Service (CBS) teams and communicate key deadlines.

• Support Operational Resilience initiatives for the cluster, providing oversight across all in-scope jurisdictions.

• Facilitate consistency across Critical Business Services (CBSs) within supported jurisdictions, including alignment of the Operational Resilience Framework, deliverables, approach, and information sharing.

• Oversee the identification of Critical Business Services within the Investor, Issuer, Trade and Liquidity domains, the mapping of interdependencies, and the setting of impact tolerances. Support local CBS coordinators by preparing first drafts of criticality assessments, leveraging and improving prior assessments.