Asst. Customer Experience Manager

About the job

At Surescout.in, hiring isnt just a process its our purpose. We specialize in connecting exceptional talent with forward-thinking organizations, turning capabilities into opportunities. Our mission is to bridge the gap between ambition and achievement by aligning skilled professionals with roles where they can truly thrive. We are currently hiring a Asst. Customer Experience Manager to join our client's team in Chennai. DESIGNATION Asst. Customer Experience Manager DEPARTMENT Sales & Business Development LOCATION Thoraipakkam, Chennai EMPLOYMENT TYPE Full-Time REPORTING TO Customer Experience Manager ROLE OVERVIEW The Asst. Customer Experience Manager will be the first point of interaction for many prospective customers enquiring about their home interiors. The role involves understanding customer requirements, building trust through conversations, coordinating showroom visits and design consultations, and ensuring consistent follow-up throughout the customer journey.

KEY RESPONSIBILITIES

We are looking for individuals with strong communication skills, emotional maturity, customer engagement ability, and consultation-oriented follow-up skills. Engage with new and existing customer enquiries through calls and follow-ups. Understand customer requirements, project timelines, and interior expectations. Qualify leads and coordinate showroom visits, design consultations, and site meetings. Build positive customer relationships through professional and meaningful conversations. Share company profile, portfolio, process details, and appointment information confidently. Maintain and update lead details in CRM / Excel systems. Coordinate with Sales and Design teams for customer appointments and follow-ups. Ensure timely and consistent customer engagement until consultation and conversion stages. Support the overall customer journey from enquiry to business opportunity. REQUIRED SKILLS Strong verbal communication skills in Tamil and English. Excellent customer handling and relationship-building ability. Confidence in handling conversations and follow-ups. Ability to manage customer objections and rejections professionally. Good listening skills and conversational intelligence. Positive attitude, ownership mindset, and emotional maturity. Basic knowledge of Excel and CRM tools preferred. Professional tone, clarity in communication, and polished interpersonal skills. PREFERRED EXPERIENCE BACKGROUNDS Candidates with prior experience in the following industries will be preferred: Interior design firms Real estate Automobile showrooms Premium retail Jewellery showrooms Educational counselling Hospitality / guest relations Customer relationship or consultationcoordination roles QUALIFICATION & EXPERIENCE Any Graduate / Diploma 25 years of relevant experience preferred Freshers with exceptional communication and customer engagement skills may also be considered KEY PERFORMANCE INDICATORS (KPIs) Qualified customer conversations Qualified showroom visits scheduled Consultation appointments completed Follow-up consistency and lead nurturing COMPENSATION Fixed Salary Performance Incentives 250 incentive for every qualified customer meeting / showroom visit SUCCESS MEASUREEvery enquiry should move meaningfully toward: Customer Interaction Qualified Appointment Showroom Consultation Business Opportunity WHY JOIN ORGO Opportunity to work with a fast-growing interior brand Professional and respectful work culture Performance-oriented growth opportunities Exposure to premium residential interior projects Meaningful customer interaction role Surescout.in is hiring on behalf of ORGO Interiors. Please send your resumes to reachus@surescout.in