Associate TSE I

Building on the rapid success and adoption of MongoDB, we are delivering applications and services that make it much easier to manage and scale database deployments. 

We are looking to speak to candidates who are based in Gurugram for our hybrid working model.

Why MongoDB is a fantastic place to work and build your career

Be a part of the company that’s reinventing the database, focused on innovation and speed

Enjoy a fun, inspiring culture that is engineering focused

Work with talented people around the globe

Learn, contribute, and make an impact on the product and community

Cool things you’ll do

As an Associate Technical Services Engineer 1, you are the first line of defense for our customers worldwide. You will provide high-quality, real-time technical guidance and troubleshooting assistance to users of MongoDB Atlas, our fully managed cloud database service. This role is ideal for a fast learner who thrives in a high-paced, customer-centric environment and is passionate about solving complex technical challenges.

It's crucial that you ensure that questions are answered quickly and accurately and that our customers get the help they need. Our team combines their MongoDB expertise with passion, initiative, teamwork and a great sense of humour to help our customers to be successful with MongoDB around the globe.

If you’re passionate about the opportunity to get comfortable working with the cloud every single day and be part of a team that works at the frontier of SaaS services and database systems, this is the role for you.

Responsibilities

Associate TSE 1’s will be successful in this role when they can execute the following strategic tasks/responsibilities

Real-Time Support: Serve as the primary point of contact for customers via chat, ensuring rapid response times and maintaining high customer satisfaction

Technical Troubleshooting: Diagnose and resolve issues related to MongoDB Atlas, including connectivity, performance tuning, authentication, backup/restore procedures, and cluster configuration

Cross-Functional Collaboration: Partner with senior engineering teams and operations to escalate complex issues and provide feedback based on recurring customer trends.