About the job OverviewWe are seeking an enthusiastic and service-oriented Associate Technical Support Specialist to join our end-user support organization. This role is ideal for individuals looking to build foundational experience in IT operations and technical support within a fast-paced environment.The successful candidate will assist employees with day-to-day technology issues, provide timely customer support, and gain exposure to a wide range of enterprise technologies and support processes. We value curiosity, adaptability, professionalism, and a strong desire to develop technical skills.Key Responsibilities • Respond to user support requests through ticketing systems, chat platforms, email, walk up and virtual support channels. • Troubleshoot common hardware, software, and access-related issues for end users. • Provide support for laptops, desktop systems, printers, mobile devices, and collaboration tools. • Assist with account access, password resets, VPN connectivity, and basic system configuration tasks. • Support users across multiple operating systems including Windows, macOS, and ChromeOS. • Help deploy and maintain mobile devices including iPhones, Android phones, and tablets. • Perform initial diagnosis of incidents and escalate unresolved or advanced issues to higher-level support teams. • Document troubleshooting activities and follow established operational procedures and service standards. • Assist with workstation setup, onboarding activities, and equipment preparation when required. • Participate in ongoing learning opportunities to expand technical and customer support capabilities. Preferred Skills • Strong interpersonal, communication, and customer service skills. • Interest in information technology, technical troubleshooting, and end-user support. • Ability to work collaboratively in a team-oriented environment. • Comfortable learning new technologies, tools, and processes. • Organized, dependable, and able to manage multiple support requests effectively. • Prior experience in customer-facing IT roles is helpful but not required. Qualifications • Exposure to enterprise support environments or help desk operations. • Familiarity with ServiceNow or similar ticket management platforms. • Basic understanding of networking concepts such as wireless connectivity and remote access solutions. • Experience using or supporting mobile devices and modern workplace technologies.What We Offer • Opportunity to launch and grow a career in IT support and operations. • Collaborative environment with mentorship from experienced technical professionals. • Hands-on experience supporting enterprise technologies and end-user environments. • Career development opportunities, training, and internal growth potential. Earn certifications in these skills Learn VLSI Learn AI in Data Science Learn Business Communication Learn Git & Github Salary Probation: Duration: Salary during probation: After probation: Annual CTC: Competitive salary Number of openings 1 Editor’s note Information above is Internshala's interpretation and paraphrasing of what we found on the shared link. Apply now Additional Questions × Close Sign up to continue Candidate sign up Sign up/ Login with Google Sign up with Email OR Email Password First Name Last Name Sign up By continuing as a candidate, you agree to our T&C. Already registered? Login var to_show_recaptcha = 0; Sign up to continue Candidate sign up Sign up/ Login with Google Sign up with Email OR Email Password First Name Last Name Sign up By continuing as a candidate, you agree to our T&C. Already registered? Login var to_show_recaptcha = 0; var to_trigger_already_applied_btn_ga = 0; Associate Technical Support Specialist Milestone Technologies, Inc. Nanakramguda Start Date Starts Immediately CTC (ANNUAL) Competitive salary Competitive salary Experience No experience required No experience required Apply By Not Provided Posted few hours ago Fresher Job Be an early applicant Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Copy link Apply now Apply now About the job OverviewWe are seeking an enthusiastic and service-oriented Associate Technical Support Specialist to join our end-user support organization. This role is ideal for individuals looking to build foundational experience in IT operations and technical support within a fast-paced environment.The successful candidate will assist employees with day-to-day technology issues, provide timely customer support, and gain exposure to a wide range of enterprise technologies and support processes. We value curiosity, adaptability, professionalism, and a strong desire to develop technical skills.Key Responsibilities • Respond to user support requests through ticketing systems, chat platforms, email, walk up and virtual support channels. • Troubleshoot common hardware, software, and access-related issues for end users. • Provide support for laptops, desktop systems, printers, mobile devices, and collaboration tools. • Assist with account access, password resets, VPN connectivity, and basic system configuration tasks. • Support users across multiple operating systems including Windows, macOS, and ChromeOS. • Help deploy and maintain mobile devices including iPhones, Android phones, and tablets. • Perform initial diagnosis of incidents and escalate unresolved or advanced issues to higher-level support teams. • Document troubleshooting activities and follow established operational procedures and service standards. • Assist with workstation setup, onboarding activities, and equipment preparation when required. • Participate in ongoing learning opportunities to expand technical and customer support capabilities. Preferred Skills • Strong interpersonal, communication, and customer service skills. • Interest in information technology, technical troubleshooting, and end-user support. • Ability to work collaboratively in a team-oriented environment. • Comfortable learning new technologies, tools, and processes. • Organized, dependable, and able to manage multiple support requests effectively. • Prior experience in customer-facing IT roles is helpful but not required. Qualifications • Exposure to enterprise support environments or help desk operations. • Familiarity with ServiceNow or similar ticket management platforms. • Basic understanding of networking concepts such as wireless connectivity and remote access solutions. • Experience using or supporting mobile devices and modern workplace technologies.What We Offer • Opportunity to launch and grow a career in IT support and operations. • Collaborative environment with mentorship from experienced technical professionals. • Hands-on experience supporting enterprise technologies and end-user environments. • Career development opportunities, training, and internal growth potential. Earn certifications in these skills Learn VLSI Learn AI in Data Science Learn Business Communication Learn Git & Github Salary Probation: Duration: Salary during probation: After probation: Annual CTC: Competitive salary Number of openings 1 Editor’s note Information above is Internshala's interpretation and paraphrasing of what we found on the shared link. Apply now Additional Questions × Close Sign up to continue Candidate sign up Sign up/ Login with Google Sign up with Email OR Email Password First Name Last Name Sign up By continuing as a candidate, you agree to our T&C. Already registered? Login var to_show_recaptcha = 0; Sign up to continue Candidate sign up Sign up/ Login with Google Sign up with Email OR Email Password First Name Last Name Sign up By continuing as a candidate, you agree to our T&C. Already registered? Login var to_show_recaptcha = 0; var to_trigger_already_applied_btn_ga = 0; var is_post_auto_approved = 0; var is_internship_sent_for_followup_for_unpaid = ""; var is_internship_sent_for_followup_for_less_stipend = ""; var to_show_invite_applicant = true; var to_show_zapp_modal = false; var to_show_zapp_opt_in_modal = false; var internship_id = 3172061; var open_positions = 1;