About us Build the future of banking. Zeta is a next-generation banking technology company providing cloud-native, fully stackable processing and core banking platforms for issuers. With a focus on scalability, compliance, and innovation, Zeta empowers financial institutions to modernize their technology infrastructure and deliver secure, seamless digital banking experiences. Our impact runs at real-world scale. Today, over 25 million cards are live on Zeta-powered platforms across 7 countries, supported by a passionate team of 1,700+ Zetanauts across India, the US, EMEA, and Asia. Backed by SoftBank Vision Fund, Mastercard, and other reputed strategic investors, we reached a valuation of $2 billion in 2025. Our focus is on establishing product lines that focus on key outcomes by addressing real customer pain points, modernizing legacy systems, and strengthening core fundamentals. As a result, our systems and platforms support a wide range of banking and payments capabilities, including: Tachyon, our cloud-native banking stack built for population-scale systems About the Role: We are looking for Operations Analysts to support the operational management of the Lumen credit card program. The role involves handling critical payment operations activities including disputes, reconciliation, settlements, reporting, and operational monitoring to ensure smooth day-to-day program execution. The candidate should possess strong analytical skills, operational understanding, attention to detail, and the ability to work in a fast-paced fintech/payments environment. Responsibilities: Dispute Operations: Handle dispute processing activities across chargeback lifecycle stages Monitor dispute queues and ensure SLA adherence Coordinate with internal and external stakeholders for resolution tracking Maintain dispute reports and operational trackers Settlement & Reconciliation: Perform daily settlement reconciliation activities Validate settlement reports and identify reconciliation breaks Support repayment reconciliation and transaction validations Coordinate with finance and partner teams for issue resolution GL & Operational Support: Assist in GL accounting support activities Perform operational validations and reporting Support audit, compliance, and operational governance requirements Monitor operational exceptions and escalate issues proactively Compliance & Reporting: Maintain operational MIS and reporting dashboards Ensure adherence to defined SOPs and process controls Skills: Required Skills: Strong analytical and problem-solving skills Good understanding of payment operations and reconciliation processes Proficiency in Excel and reporting Good communication and stakeholder management skills Ability to manage operational tasks with high accuracy and attention to detail Preferred Skills: Experience in card operations, disputes, settlements, or reconciliation Exposure to Mastercard/Visa operations is an added advantage Familiarity with fintech/payment processing environments Experience and Qualification: L1 (Associate): 1-3 years of relevant operations experience L2 (Sr. Associate): 3-5 years of relevant operations experience Bachelor’s degree in commerce, finance, business administration, or related field.