Associate Specialist - Content Ops Specialist

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Description

Our Corporate Communications team brings our uniquely United story to life with the public, our customers and employees, across the world. From internal communications and newsletters to public and media relations campaigns, and social media strategy, we’re sharing our story with the world in a way that’s clear, consistent and inspiring. Get your pen ready, and help us continue to write our next chapter.

Job overview and responsibilities

The Content Operations Specialist is responsible for building, managing, and maintaining digital content across web and email channels using enterprise platforms, including Sitecore and Salesforce. This role focuses on the technical execution of content operations, ensuring structured content is accurately implemented, versioned, and deployed within Sitecore, and that email content and campaigns are built, tested, and supported within Salesforce platforms. The Content Operations Specialist partners closely with product managers, designers, developers, and marketing teams to translate content requirements into scalable, platform-ready implementations. This role also supports platform administration tasks, content governance, and quality assurance to ensure content systems are reliable, efficient, and aligned with business and customer experience standards.

- Content execution & publishing:

• Build, update, and maintain digital content across web and email channels using Sitecore and Salesforce, ensuring accuracy, consistency, and timeliness

• Implement content using templates and pre-built and custom components based on designs, copy decks, or direction from project managers and stakeholders

• Execute end-to-end publishing workflows, including content entry, versioning, scheduling, and deployment in accordance with designs, requirements, and accessibility