Associate Solution Architect ,D&T, S/W Package

In this role you are part of the Infrastructure Engineering, Client Compute Engineering (CCE) team working within the Digital Transformation (D&T) group responsible for working closely with local, regional, and global teams supporting tools and functions providing endpoint deployment maintenance and management. YYou will provide technical and administrative services in a highly complex and global environment that will utilize such tools as: Microsoft Endpoint Configuration Manger, Flexera Installshield, Intune, JAMF .

The CCE team is responsible to consult with the business using standard services and defines implementation concepts for enhancements and new features that are in line with D&T best practices and applicable regulatory requirements (i.e. cGMP, Computer System Validation, 21 CFR part 11 compliance).

This role would participate in continuously monitoring the development plans and announcements of our key service providers (e.g. Microsoft) that enable the CCE team to develop deployment strategies that enable new features to ensure that West utilizes the best and most efficient usage of our provider services. As a subject matter expert, you will enable the local site support team to implement troubleshooting of installation and configuration issues by providing useful documentation and 3rd level support where necessary.

At West, we are by the side of patients. The work we do impacts patients’ lives each day – our products are a critical part of healthcare delivery, and we are proud of the role we play to improve patient health. We work by the side of our team members. We come together as one global team to deliver for our customers and help them address their challenges. We are a diverse, close-knit community of professionals, where everyone has a voice and opportunity to learn and grow through mutual trust and respect.

Essential Duties and Responsibilities

• Actively provide consulting services related to tools like Microsoft Endpoint Configuration Manager, Intune and JAMF, etc.

• Supporting the architectural and conceptual development of the tools listed

• Contribute to the troubleshooting and problem determination and resolution

• Collaborate with the regional and global D&T organization to maintain existing endpoint configuration services