Associate Software Engineer CRM
Amgen
Career Category
Information Systems
Job Description
Associate Software Engineer
At Amgen, Technology isn’t just a support function—it’s a catalyst for discovery, transformation, and real-world impact. Here, your ideas fuel innovation that improves and saves lives of patients in dire need of our medicines. Are you ready to do meaningful work that matters?
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Role Description:
The Associate Software Engineer Operations is responsible for maintaining software applications and solutions that meet business needs and ensuring the availability and performance of critical systems and applications. This role involves working closely with product managers, developers, and senior engineers to create and maintain high-quality, scalable software solutions and automating operations, monitoring system health, and responding to incidents to minimize downtime.
You will be part of a team specifically focusing on Global CRM and Marketing capabilities. Amgen is using fully integrated and best in class technologies, having Salesforce.com as core architecture & relying on business capabilities enablers such as Veeva CRM, Veeva Vault, Salesforce Marketing Cloud.
Roles & Responsibilities:
- Support operational maintenance and enhancements for Veeva CRM/Salesforce applications and modules
- Assist with configuration, troubleshooting, and development activities related to incidents, service requests, and user stories
- Support issue resolution by troubleshooting and resolving technical and production support issues under guidance from senior team members
- Investigate software defects and contribute to implementing solutions to address business needs
- Assist with integrations between enterprise systems to support reliable functionality and data flow
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