Job Title: Associate / Sr. Associate – Customer Service/Customer Support Location: North GoaaExperience: 0–5 Years (Freshers can apply) About the RoleWe are looking for dynamic and customer-focused professionals to join our team in a customer service role. The ideal candidate will be responsible for managing client queries, ensuring smooth operations, and delivering a seamless customer experience Key ResponsibilitiesHandle client queries/tickets and ensure resolution within defined SLAsCoordinate with internal stakeholders to ensure timely shipment deliveries and issue resolutionCommunicate proactively with clients regarding operational updates, delays, or challengesProvide accurate information about company products/services and assist clients with their queriesManage customer escalations, conduct RCA (Root Cause Analysis), and provide effective solutionsBuild strong relationships with clients by understanding their needs and delivering customized solutionsGather client feedback and share insights with internal teams for process and product improvementsIdentify process gaps and contribute to enhancing overall customer experience Requirements0–5 years of experience in customer service/customer supportStrong communication skills in English & Hindi (spoken and written)Comfortable working in a high-volume calling environment (80+ calls/day)Ability to work in a fast-paced, SLA-driven environentStrong problem-solving and stakeholder management skillsBasic knowledge of MS Excel and ticketing/CRM tools is a plus