Associate Product Manager- Payments
Internshala
About the job
COMPANY OVERVIEW: Delta Exchange is Indias leading Crypto F&O exchange. We have a passionate team of 250+ professionals coming from backgrounds in Finance, Technology, Startups, IITs, IIMs, and ISB, we are poised for exponential growth and market leadership in the crypto derivatives space. JOB LOCATION: Remote We are looking for an Associate Product Manager Payment Operations to join our growing Payments team. This role is focused on ensuring smooth payment operations, reconciliation accuracy, issue resolution, and coordination with banking/payment partners.You will work closely with Product, Operations, Engineering, Compliance, Support and external payment vendors to ensure a reliable deposit and withdrawal experience for end users.
Responsibilities
- Own day-to-day payment operations across deposits and withdrawals
- Monitor and ensure timely reconciliation of transactions across payment gateways, banks, and internal systems
- Handle reconciliation breaks and investigate mismatches using tools like Osfin or similar systems
- Coordinate with banks, payment aggregators, and third-party vendors for issue resolution and operational follow-ups
- Resolve customer payment issues related to failed deposits, delayed withdrawals, pending settlements, reversals, etc.
- Work with Product and Engineering teams to identify operational gaps and improve payment success rates
- Analyze operational funnels and customer journeys using analytics tools such as Mixpanel, CleverTap, and Amplitude
- Create dashboards, operational reports, and escalation trackers
- Ensure payment SLAs, reconciliation timelines, and operational KPIs are maintained
- Suggest product/process improvements based on operational insights and customer pain points
Requirements:
- 24 years of experience in Payments Operations / Fintech Operations / Product Operations
- Strong understanding of payment systems including UPI, IMPS, NEFT, RTGS, payment gateways, settlements, and reversals
- Hands-on experience in reconciliation workflows and tools like Osfin
- Experience coordinating with banks and payment vendors
- Strong analytical mindset with working knowledge of either of below:Mixpanel, CleverTap, Amplitude
- Good product sense and ability to identify operational/product improvements
- Strong ownership and problem-solving skills
- Excellent communication and stakeholder management abilities
Good to Have:
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