via Career pages·Yesterday
Associate Process Manager
eClerx Services
Full-timeOn-site
Location:Mumbai, Maharashtra, IndiaType:Full-timePosted:Yesterday
Role Overview: We're looking for experienced engineers to handle software upgrades and customer circuit grooms on large-scale DWDM optical networks using Ciena, Nokia 1830 PSS, and Nokia/Infinera platforms. This daytime role supports US operations by executing planned upgrades and grooms during maintenance windows.
Key Responsibilities:
- Execute software upgrades on Ciena, Nokia, and Infinera optical platforms following detailed MOPs
- Perform customer circuit grooms and reconfigurations during maintenance windows
- Conduct pre- and post-activity health checks, verification, and rollback planning
- Monitor network performance and ensure zero service impact during changes
- Create and update detailed Methods of Procedure for upgrades and grooms
- Document all activities in ticketing systems and provide clear status updates
- Troubleshoot issues during activities and escalate when necessary
Required Skills & Experience:
- 3+ years hands-on experience with Ciena, Nokia 1830 PSS, and/or Infinera DWDM platforms
- Strong understanding of DWDM, OTN, and coherent optics
- Experience performing maintenance and changes in live production networks
- Ability to strictly follow procedures while working on live traffic
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