Associate - Order Management

About the job

Role Title: Associate - Order ManagementLocation: HQ, Malleshwaram, Bangalore

Key Activities include:1) Demo Activation & Account Setu

• pActivate demo accounts in the system upon receipt of completed demo request forms from salespersons or channel partners for ECG, Echo, and TCC products
• .Map customer workflows and configure service types in the system based on the requirements specified in the customer agreement
• .Manage product activation/coordination through the admin panel using email-based inputs
• .Remain available on WhatsApp groups for real-time demo activation requests - field teams wait at customer sites and expect immediate action.2) Documentation Verification & Billin
• gVerify all customer documents - agreements, GST numbers, identity proofs, contact details, and signatures - for accuracy and completeness before processing
• .Coordination with the Finance team over Jira
• .Screen all onboarding requests against prior customer payment history; flag accounts with unresolved outstanding dues before proceeding.3) Inventory Requests & Order Processin
• gCoordinate with the inventory team for all channel partner asset requirements and coordinate with the Inventory team to ensure machines are dispatched on time
• .Verify dealer purchase orders and check for outstanding dues before processing machinery requests
• .Process post-revenue account changes - name updates, ownership transfers, and service modifications - as routed by the Account Management team.4) Cross-functional Coordinatio
• nCoordinate simultaneously across Sales, Finance, Inventory, and Account Management on multiple open requests
• .Coordination with field teams on activation status, documentation gaps, and timelines
• .Contribute to process improvement and documentation standardisation initiatives as the function evolves
• .Take ownership of assigned tasks and grow into senior responsibilities over time

. Requirement

• s:Bachelor's degree in Commerce (B.Com.) or Business Administration (BBA); fresher candidates are encouraged to appl
• y.0 - 2 years of experience in operations, back-office functions, or related role
• s.Prior exposure to healthcare, insurance processing, or document-intensive operations is an advantag
• e.Working knowledge of Google Sheets, Gmail, and online forms; familiarity with JIRA is a plu
• s.High attention to detail with the ability to catch errors at the documentation stage before they cause downstream issue