About the job Join Our Growing Startup Team! Are you a proactive individual with strong communication skills and a passion for logistics? Emaxlabz Solutions Pvt Ltd is looking for highly motivated and detail-oriented candidates to join our expanding team as Dispatch Associate. In this role, you will play a vital part in supporting freight movement across North America by coordinating with drivers, tracking shipments in real-time, and ensuring smooth pickup and delivery operations. You will be responsible for maintaining constant communication with drivers, updating shipment statuses, and resolving any issues that arise during transit. About Emaxlabz: Emaxlabz Solutions is a fast-growing startup specializing in bespoke outsourcing solutions for logistics companies seeking to optimize their operations. With over 3 years in the market and a leadership team with 15+ years of logistics expertise, we understand the challenges of the transportation industry. We help clients achieve operational excellence through tailored remote operations teams. About the Role: Dispatch Associate As a Dispatch Associate, you will be responsible for managing the execution of freight movements by coordinating with drivers and ensuring timely pickup and delivery of loads. Your primary role is to maintain real-time tracking, communicate with drivers, handle documentation, and ensure shipments are completed without delays. Key Responsibilities: - Coordinate with assigned drivers for load pickup and delivery as per schedule. - Ensure drivers reach pickup and delivery locations on time. - Maintain continuous communication with drivers to track shipment status. - Verify pickup and delivery updates including check-in, loading, and unloading. - Ensure all required documents (BOL, POD, etc.) are collected and updated correctly. - Track loads using GPS, driver calls, and carrier portals. - Update TMS/CRM systems with accurate and real-time shipment details. - Identify and resolve delays, detentions, or route issues proactively. - Escalate critical issues or delays to the concerned team as per SOP. - Follow up with drivers for POD submission after delivery. - Maintain proper communication logs and status updates for each load. Requirements: - Graduation/Post-Graduation in any stream. - 0–2 years of experience (freshers with strong communication skills are encouraged to apply). - Excellent verbal and written English communication skills. - Strong negotiation, coordination, and problem-solving abilities. - Ability to multitask in a fast-paced, US-based logistics environment. - Basic understanding of trucking/logistics is a plus. - Willingness to work in US Night Shifts. - Must have own transportation. Company Information: - Company Name: Emaxlabz Solutions Pvt Ltd - Designation: Associate – Logistics Operations - Salary: Industry Standard - Work Hours: US Night Shifts - Workdays: Monday to Friday (5-day work week) - Location: 959, 3rd Cross Rd, 3rd Floor, Turbo Car Care, HRBR Layout, Kalyan Nagar, Bangalore – 560043 Additional Information: - Website: www.emaxlabz.com - Emaxlabz also operates a US-based trucking marketplace rated 4.9 on Trustpilot and trusted by over 1300+ trucking companies. - Website: www.maxtruckers.com