Adani Group: Adani Group is a diversified organisation in India comprising 10 publicly traded companies. It has created a world class logistics and utility infrastructure portfolio that has a pan-India presence. Adani Group is headquartered in Ahmedabad, in the state of Gujarat, India. Over the years, Adani Group has positioned itself to be the market leader in its logistics and energy businesses focusing on large scale infrastructure development in India with O&M practices benchmarked to global standards. With four IG rated businesses, it is the only Infrastructure Investment Grade issuer in India.
Job Purpose: This position is responsible for overseeing the end-to-end management of contracts, ensuring efficient collections, maintaining compliance, managing LC processes, coordinating commercial operations, and facilitating financial transactions while fostering customer satisfaction and adherence to contractual terms.
Customer Relationship Lead
Contract and LC Management
Review and validate contracts prepared outside IRM for compliance and accuracy.
Approve purchase contracts for all transactions.
Lead customer negotiations during contract finalization to ensure mutually agreeable terms.
Review and negotiate LC-related documents and payments.
Monitor and ensure timely LC payments.
Collections and Payments
Oversee the collection of cargo value from credit customers according to contractual terms.
Manage the collection of plot rent and interest charges as per agreements.
Handle the collection of quality-related premiums and penalty payments.
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Ensure monthly TCS returns are submitted for tax compliance.
Monitor adherence to standard contracts and manage deviations or exceptions.
Maintain and reconcile customer accounts for financial transparency.
Oversee accounting tasks such as ledger clearing, provisions, LC clearing, book hygiene, cargo ageing, inventory control, short closures, DO re-validations, and port book reconciliation.
Track MIS reports and other relevant reports for decision-making and reporting.
Commercial Operations, Shipment Execution, and Third-Party Coordination
Ensure prompt delivery of invoices and debit notes to customers.
Address customer grievances, inquiries, escalations, and requests with a focus on satisfaction.
Process customer refunds in line with contractual agreements.
Facilitate timely contract signing, payment collection, and document sharing for shipments.
Oversee vessel discharge and customs clearance for smooth operations.
Collaborate with third parties for contract signing, payment collection, laytime settlement, and contract closures.
Manage third-party transportation-related billing and refunds, ensuring accuracy and compliance.
Digitisation and Automation
Lead and execute digitization strategies to enhance operational efficiency.
Innovate and implement automation solutions aligned with organizational goals and strategy.
People and Team Engagement
Lead, inspire, and mentor the team to promote a high-performance culture.
Drive employee engagement to maintain a positive workplace culture.
Create an environment that supports high employee retention, satisfaction, and professional development.
Supervise and support the team in achieving operational goals.
Identify and develop successors for leadership continuity and growth.
