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Associate Director | ServiceNow ITSM/CSM/ITOM Architect | Bangalore | ServiceNow
Job requisition ID: 105172
Location: Bangalore
Entity: Deloitte Touche Tohmatsu India LLP
The team
Enterprise technology must do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about ET&P
Your work profile
Lead and manage end-to-end ServiceNow implementations across ITSM, CSM, and ITOM modules.
Conduct requirement-gathering sessions and design scalable, efficient, and compliant ServiceNow solutions.
Configure and customize ServiceNow components including forms, workflows, business rules, and integrations.
Collaborate with cross-functional teams to ensure seamless integration and data flow across modules.
Provide advisory services and thought leadership on platform best practices, governance, and optimization.
Drive stakeholder communication, project planning, and risk management.
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Conduct testing, deployment, and post-implementation support.
Mentor and support junior team members in technical and functional areas.
Maintain comprehensive project documentation, including technical designs, test cases, and release notes.
Key skills required
11 – 15 + years of experience with a strong knowledge in ITSM, CSM, ITOM and integrations.
Demonstrated experience leading requirements elicitation and specification for complex functional areas.
Excellent analytical, problem-solving, and communication skills.
Education - UG & Above
Strong collaboration across business and technical stakeholders.
Deep understanding of ServiceNow data model, architecture, and integration frameworks.
Solid understanding of ITIL processes and enterprise service management concepts.
Excellent communication, stakeholder management, and documentation skills.
Experience managing cross-functional, global delivery teams.
You bring you
That's all we ask. And in return, we'll create an enabling and respectful environment. That includes reasonable accommodation for Fate unique needs.
Your bold odyssey starts here
Our story starts with your success: Experience excellence in an environment that is meritorious, respectful, collaborative, and empowering. One that is a catalyst of 360-degree happiness for you and your loved ones.
Get right skilled for tomorrow: Get equipped to fuel transformative change and be the best in the industry. Don't just learn new skills, but be the engine of innovation, with clutter-breaking solutions and practices.
Power the nation's growth story: We're Indian-owned and led and working towards India's future. Our team spans and creates impact for the country, well beyond its urban centers. We move ahead along with the communities in which we operate, thereby giving you a profession with a strong sense of purpose.
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