Responsibility Managing online order related queries of Online India [D2C]. Timely action on order-related queries. Assisting customers through Phone, WhatsApp, email. Ensure queries are resolved within the stipulated TATCompleting COD payment status in Shopify from payment report received in Delhivery Client panel.Attending telephone calls received from the Toll-Free No. and assisting customers appropriately.Assist customers in order placements, cancellation & refunds, reversals, product exchange, address & contact updates.Working on monthly reports on parcel returns and sending credit note reports to Bangalore & Ghaziabad CFA monthly.Co-ordinating with the various Delivery partners on the status of deliveries.Manage payment gateway chargebacks and any other issues relating to customer payments for online orders.Manage new order creations due to price, stock discrepancies, cancellations, reshipments etc.MIS reports ; Dashboards ; Analytics