At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.
Broadridge is Growing! We are seeking an Associate Client Support Representative who maintains efficient and effective communication with our subscriber base by handling both inbound and outbound phone calls and email correspondence. The Enterprise Client Support team members continually educate customers regarding compliance processes, troubleshooting techniques, how to leverage the digital tools we provide by conducting educational webinars. In addition to customer education, the Associate Client Support team members are responsible for creating, fulfilling and maintaining Broadridge products, such as, websites, domain names, sponsored ads, digital advertising and social media support.
Work Mode: We are made up of high performing teams that meet in person to learn and collaborate as needed. This role is considered hybrid, which means you’ll be coming into the office and given the flexibility to work remotely the rest of the time.
Job Responsibilities:
Call Handling
Inbound calls – All Clients
Outbound calls – Collections, Product and Sales Support
Log call notes in Salesforce
Customer Relationship Management
Maintain client relationships focused on customer satisfaction and retention
Educate clients on product and program enhancements
Compliance monitoring and management
Create Corporate Client reports as needed
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Facilitate information flow to all relevant parties
Support Client Relationship Manager and Client Services Manager as needed
Complete additional projects as assigned
Customer Education
Ongoing knowledge base of Compliance guidelines
Ongoing product support
Editor/tool knowledge base and support
Guide customers through Corporate Client Intranets, policies and procedures
Troubleshooting/Case Management
Researching previous and current account activity to resolve issues or answer questions
Entering issues for Development to further investigate
Close case and follow up with customer on resolution
Website Creation and Maintenance
Build a variety of new websites as new sales are confirmed
Review and process product update requests
Review and update html coding on a variety of site types
Monitor adherence to Compliance guidelines
Send follow up emails to clients to confirm completion of task
May perform other duties/responsibilities as needed or assigned
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Preferred Qualifications:
Bachelor’s degree or equivalent experience preferred
At least three years of customer service experience.
Skills/Competencies:
Functional/technical skills
Attention to detail
Strong written and verbal communication skills
Comfort with online marketing solutions
Comfort with AI applications
Process management experience
Ability to work under tight deadlines
Proficient in Microsoft Office applications - Word, Excel, Powerpoint
Ability to sit for long periods of time
Ability to maintain professional verbal conversations for the majority of the shift
Ability to enter data while maintaining customer communication
Hourly range $20-21/hr plus bonus
Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.
LI-MR1
LI-Remote
We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.
Use of AI in Hiring
As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.
US applicants: Click here to view the EEOC "Know Your Rights" poster.
Disability Assistance
We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.
If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to BRcareers@broadridge.com.
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