1. Role Overview The Google Workspace – L1 Account Recovery Support role is responsible for handling user access recovery requests and ensuring secure restoration of account access in line with defined protocols. The role requires adherence to strict security, privacy, and compliance standards while delivering a high-quality customer support experience. 2. Key Responsibilities Manage inbound account recovery requests across supported channelsAssist users with account access restoration and guide through recovery workflowsExecute domain ownership verification processesCollect and validate recovery information as per SOPsEnsure adherence to data privacy and security protocolsHandle sensitive customer scenarios professionallyMaintain accurate documentation in CRM tools 3. Qualifications & Experience 1–3 years of experience in customer or technical support, preferably in an enterprise environment. 4. Required Skills Basic understanding of Google Workspace account recoveryKnowledge of authentication and access management workflowsStrong communication skillsAttention to detail and compliance orientationAbility to handle sensitive information professionally