Otis is the world’s leading elevator and escalator company, moving 2.5 billion people every day and maintaining over ~2.5 million units globally. With a global team of 72,000 colleagues, including 45,000 field professionals, Otis delivers innovative, safe and reliable mobility solutions found in many of the world’s most iconic buildings and busiest transport hubs. Operating in 200+ countries and territories, Otis combines global expertise with strong local capabilities. Guided by a clear vision to help people thrive in a taller, faster, smarter world, Otis is committed to customer‑centric service, future‑focused innovation, and responsible corporate citizenship.
Role Overview
The role is responsible for identifying and drive MOD / BEX business opportunities of elevator units by building and sustaining strong, long‑term relationships with existing and Non OTIS Equipment’s (NOE) customers. Strengthening long‑term customer relationships, and delivering high‑value, customized modernization solutions. The position ensures timely responsiveness with MOD proposals, high customer satisfaction, and strong retention while driving optimal equipment performance throughout the lifecycle. This includes proactive customer engagement, coordination with internal teams, and consistent delivery of a positive service experience.
Key Responsibilities
Act as the primary point of contact to ensure timely and effective resolution of customer inquiries on MOD and service needs.
Drive modernization (MOD) sales by proactively identifying building networks and participating in bids and tender processes.
Develop and execute sales strategies to achieve assigned targets while ensuring alignment with business objectives and profitability goals.
Utilize Otis sales tools to monitor opportunities, manage the sales pipeline, and accurately forecast sales performance.
Lead sales negotiations and successfully close deals, ensuring timely payment collection.
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Collaborate with internal teams; service, installation, engineering, and finance to deliver customized MOD solutions that meet customer specifications and regulatory standards.
Track and report sales metrics, including win/loss ratios and pipeline health, to senior management via dashboards and monthly reviews.
Ensure compliance with company policies, safety regulations, and contractual obligations in all sales activities.
Build and maintain strong relationships with key clients, architects, and contractors to identify upselling opportunities and generate leads.
Qualification & Requirements
BE Engineer with 2 to 6 years’ experience
Selling technical, consultation‑based products
Customer-centric mindset: Demonstrates a strong focus on understanding customer needs and delivering exceptional service.
Strong communication and relationship-building skills: Engages effectively with customers, internal teams, and external stakeholders to build long-term, trust-based relationships.
Results-driven and proactive approach: Takes initiative, anticipates challenges, and consistently works toward achieving and surpassing targets.
High sense of ownership and accountability: Takes responsibility for commitments, delivers on time, and ensures quality in every task.
Performs under pressure: Maintains composure and effectiveness during high-stakes situations such as tight bid deadlines or complex negotiations.
Learn from setbacks: Demonstrates resilience by reflecting on challenges and using insights to improve future performance and processes.
What You Need to Be Successful at Otis
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Customer‑Centric Mindset
Otis is committed to being a world‑class, customer‑focused service company, success begins with understanding and caring for customer needs.
Problem‑Solving & Technical Curiosity
Innovation is core to Otis’ heritage—Being curious, analytical, and apply engineering principles.
Empowerment
We encourage and support smart risk taking with ownership and accountability.
Collaboration & Communication
We work together as a one team we partner, create connections and contribute across Otis.
Future‑Focused Mindset
Otis looks for individuals who are smart, adaptive, digitally aware, and excited to shape the future of smarter, safer mobility.
What’s In it For Me
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Real Impact from Day One
Work on projects that directly influence how millions move safely across India’s buildings, metros, railways, commercial hubs, and airports.
Structured Learning & Growth
Access to technical training, leadership development, mentorship, and global best practices—designed to accelerate your career.
Global Exposure, Local Opportunities
Be part of a global company, with opportunities to learn from global experts while building your career.
People-First Culture
Join Otis that places people at the center of everything—your well-being, growth, and success truly matter here.
Career Paths for Every Ambition
Whether you want to build expertise in engineering, manufacturing, operations, service, project management, HR, finance, legal, Delivery Operations or technology—Otis supports multiple growth pathways.
Work on Innovation That Matters
Experience the intersection of smart technology, safety, sustainability, and urban mobility.
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.
Become a part of the Otis team and help us #Buildwhatsnext!
Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please cont
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