via Internshala·2d ago
Assistant Restaurant Manager (WSET / CoM)
Internshala
Full-timeOn-site
Location:MaharashtraType:Full-timePosted:2d ago
About the job
Job Description: Assistant Restaurant Manager (ARM) FienoLocation: Colaba, MumbaiBrand: Fieno Italian Fine Dining (Churchgate Hospitality)Role OverviewThe Assistant Restaurant Manager (ARM) will be responsible for driving guest experience, service excellence, and floor leadership at Fieno.This role requires a wine-forward hospitality professional with formal WSET certification, strong service fundamentals, and the ability to elevate dining into a curated, narrative-led Italian experience inspired by Campania.Key Responsibilities1. Guest Experience & Floor Leadership
- Lead service on the floor to deliver warm, anticipatory, and personalized dining experiences
- Ensure each table receives story-driven service aligned with Fienos philosophy (craft, provenance, nostalgia)
- Handle VIP guests, reservations, and special occasions with finesse
- Proactively manage guest feedback, recovery, and relationship building2. Wine & Beverage Excellence (Core Requirement)
- Curate and drive wine service rituals (presentation, decanting, pairing storytelling)
- Recommend wine pairings aligned with menu philosophy (Campania-led, Italian regional authenticity)
- Train team on:
- Basic wine knowledge
- Glassware & service standards
- Pairing logic with menu dishes
- Work closely with management on:
- Wine list updates
- Menu pairings
- Seasonal beverage programs3. Team Management & Training
- Supervise and mentor Guest Service Executives and Captains
- Conduct daily briefings focused on menu storytelling + wine pairing
- Build a team culture of:
- Discipline + warmth
- Attention to detail
- Passion for hospitality
- Support recruitment, onboarding, and performance management4. Operations & Service Standards
- Ensure immaculate floor readiness at all times (mise en place, ambiance, cleanliness)
- Maintain SOPs for:
- Service sequence
- Wine service protocols
- POS & billing accuracy
- Coordinate with kitchen for:
- Smooth service flow
- Course pacing
- Monitor inventory (glassware, linens, service tools)5. Sales & Revenue Focus
- Drive average check growth through intelligent wine upselling
- Optimize covers vs. experience balance (avoid overloading the floor)
- Contribute to improving:
- Repeat guest frequency
- Table spend
- Guest satisfaction scoresCandidate ProfileMust-Have
- WSET Level 2 or 3 (mandatory) or Court Of Masters
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