Designation: Assistant ManagerRole: Warehouse OperationsDepartment: Supply Chain & LogisticsLocation: Palava (Mumbai)Educational Qualification: Graduation / B.E or MBAExperience: Overall between 5 to 10 YearsReporting To: GM - Operations Role Details: Demonstrated excellence in D2C order management, return management & exception / discrepancy handling. Should be well versed with operation of marketplaces e.g. Myntra, Amazon, Tata Cliq, Nykaa, Flipkart etc.Good knowledge and exposure to D2C/OMS/WMS platforms (e.g., Shopify, Unicommerce, WareIQ, Pickrr, Vinculum etc.) and dashboards.Well versed around supply chain operations particularly warehouse operations- receiving, put away, pick, pack and dispatch along with expertise in productivity enhancement and cost optimization.Implement and maintain robust SOPs, quality checks, system checks and escalation protocols for order accuracy, picking and packing standards, and customer experience issues.Drive automation and tech adoption in order processing, picking, packing and reporting to improve productivity and reduce manual errors with strong acumen in performance tracking and issue resolution.Strong approach and experience in providing operational support to growth initiatives such as capacity expansions, ensuring backend readiness with strong operational control in terms of manpower management.Experienced in resource planning (manpower, space, process, material, MHEs, IT systems) in co-ordination with the floor operation team, assessing training needs, best practices, 5S, Audits, etc. skilled in taking training for all levels of employees on ground team.Strong analytical and problem-solving skills.Strong inclination towards data, model design as per current and future business requirement with proficiency in Microsoft Office Suite or related software to prepare reports and documentation.Exposure to different WMS along with ability to analyze the related WMS report and take out key actionable insights.Should have exposure in working with automation environment.Good stakeholder management skills, team management skills, ability to convince/negotiate with all stakeholders, co-ordination with business team, central planning team on the order projection and incoming return.Should be able to liase effectively with the cross functional team i.e. Business team, transport team, marketplace team (wherever required) for day today operation and escalation management.Extensive knowledge of retail operations and best industry practices.