Assistant Manager Front Office (Luxury Wellness Resort)

About the job

Assistant Manager Front Office Location: Almora. Uttarakhand, India Company: CGH Earth Wellness Company Overview CGH Earth is a pioneer in sustainable and responsible tourism in India. We offer leisure and wellness experiences rooted in simplicity, environmental care, and community engagement. Our portfolio includes wellness programs such as Ayurveda, Naturopathy, and Yoga, delivered through recognized facilities like Kalari Kovilakom, Prakriti Shakti, and SwaSwara. Role Overview We are seeking an experienced Assistant Manager Front Office to head the front office department at our new naturopathy wellness luxury center in Uttarakhand. The role involves leading guest-facing operations, ensuring seamless check-in/check-out processes, and delivering exceptional service aligned with the centers wellness and sustainability ethos.

Key Responsibilities

• Department Leadership: Lead the front office team as Head of Department, ensuring smooth daily operations.
• Guest Services: Oversee guest reception, check-in/check-out, and concierge services to ensure a welcoming and professional experience.
• Team Management: Recruit, train, and supervise front office staff, fostering a culture of guest-centric service.
• Operational Excellence: Implement efficient processes for reservations, billing, and guest communication.
• Sustainability Practices: Integrate eco-friendly practices into front office operations, including paperless systems and mindful resource use.
• Coordination: Collaborate with housekeeping, F&B, and wellness teams to ensure seamless guest experiences.
• Compliance: Ensure adherence to hospitality standards, safety regulations, and company policies.

Qualifications & Skills

• Proven experience in front office management, preferably in luxury hospitality or wellness resorts.
• Strong leadership and organizational skills.
• Excellent communication and interpersonal abilities.
• Knowledge of reservation systems and guest service protocols.
• Ability to manage budgets, reports, and departmental performance.
• Diploma or degree in Hotel Management or equivalent preferred.

What We Offer

• Opportunity to lead front office operations in a pioneering wellness luxury center.
• Collaborative environment with hospitality and wellness professionals.
• Competitive compensation and benefits.