Business Title: Assistant Manager – Employee Services
Job Profile: Senior Associate (GG12), Service Delivery
Job Description
The Assistant Manager – Employee Services position at London Stock Exchange Group (LSEG) is a key leadership role within the Employee Services team. This position offers the opportunity to contribute to a dynamic, fast-paced global organization. As part of the People Function, we empower leaders and colleagues, enabling LSEG to attract and nurture diverse talent, foster career growth, and deliver exceptional employee experiences.
This role is ideal for a proactive leader passionate about operational excellence, employee support, and people development.
Role Overview
Reporting to the Senior Manager/Manager – Employee Services, you will lead the HR service delivery team in resolving employee queries related to HR processes and policies, ensuring timely and high-quality responses that enhance the employee experience. You will oversee the delivery of employee lifecycle processes, specifically offboarding & RIF and Workday transactions managed by both onshore and offshore teams. The role also involves coaching the team, driving process improvements, and collaborating with stakeholders to ensure seamless HR operations.
Key Responsibilities
Use data to analysis behavior, predict trend so that volume can be forecasted, handled efficiently and challenges are handled in advance.
Lead and support the HR service delivery team in resolving HR queries, offboarding and RIF within SLA, ensuring quality and consistency in responses.
Advise and guide stakeholders on HR services, policies, and procedures, resolving queries effectively.
Ensure delivery service meets agreed SLAs and quality standards and presented in a niche and meaningful manner during regular connects focused on process evolution.
Monitor team performance, assign cases based on priority, and ensure timely processing aligned with payroll cut-offs enabling seamless colleague experience.
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Maintain and update process documentation; ensure team adherence to updated procedures.
Provide hands-on support during resource gaps and ensure end-to-end process knowledge.
Facilitate onboarding, system access, and training for new team members.
Coach and train the team on process and policy changes and BAU activities; provide continuous feedback to improve performance.
Conduct regular team meetings, share updates, and encourage open fair communication. Build trust in leadership, enable great engage score.
Develop and implement training programs focused on HR processes and query resolution.
Liaise with stakeholders to ensure smooth execution of HR processes and alignment with business needs. Proactive approach to learn trend and manage risk.
Identify areas for improvement and implement initiatives to simplify and automate HR processes, enhancing service delivery and employee experience.
Conduct regular audits and use KPIs to measure and improve the efficiency and effectiveness of the function.
Oversee employee query resolution, ensuring accuracy, timeliness, and professionalism.
Establish feedback mechanisms to gather insights and enhance service delivery.
Collaborate with People Operations and other stakeholders to streamline processes and drive service excellence.
Contribute to process enhancements and harmonization projects across the function.
Foster a high performing, engaged team culture through continuous learning and development.
Ensure timely completion of local compliance surveys and audit requests.
With the Dominant goal of Colleague Experience via. Surveys and other sessions are high and KPIs/Objectives of the team and process are met.
Qualifications & Experience
Bachelor’s degree or equivalent experience in a related field.
8–10 years of experience in people operations, employee services, or a related domain – specific to offboarding and RIF
Proven experience with HRIS platforms such as Workday.
Proficiency in ServiceNow or similar HR systems.
Strong leadership and team management capabilities.
Customer-centric mindset with a focus on enhancing employee experience.
Ability to navigate complex, matrixed global environments.
Self-motivated with strong business acumen and problem-solving skills.
Career Stage:
Senior Associate
London Stock Exchange Group (LSEG) Information:
Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.
If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
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