Assistant Manager - Claims Audit

• Oversee day to day operations to ensure efficiency and effectiveness in all business functions, including staffing and inventory management.

• Lead, train and mentor staff members, ensuring high levels of engagements and productivity.

• Monitor and ensure excellent client service is always provided, addressing escalated client issues and resolving them in a timely manner.

• Maintaining comprehensive financial transaction records including daily over payments.

• Excellent multitasking and time management

• Analyzing the weekly and monthly reports, helping team on the clarifications.

Responsibilities:

• Adhere to project protocols and instructions.

• Report any issues or trends promptly.

• Promptly respond to all emails from the manager (Internal / External).

• Maintaining the weekly, monthly production, Quality as well as Inventory reports.

• Maintain the logs (such as productivity, clarification, and others as applicable) updated.

• Monitor and report on Key performance metrics, including feedback and staff performance.

• Provide insights to senior management and suggest improvement areas based on data analysis.