Provides analytical support as a member of the accounts receivable team.
Key Responsibilities:
Prepares analyses and reports for the accounts receivable team; makes recommendations for changes to methods and processes based on the analyses prepared. Prepares statistical reporting, including financial performance, variance explanations, and cost analysis. Resolves moderately complex accounts receivable and credit issues and problems. Builds and maintains relationships with external customers, other Finance disciplines and work teams. Executes special projects as assigned.
Competencies:
Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Customer focus - Building strong customer relationships and delivering customer-centric solutions.
Drives results - Consistently achieving results, even under tough circumstances.
Instills trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
Nimble learning - Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.
Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.
Values differences - Recognizing the value that different perspectives and cultures bring to an organization.
Business Partnering - Collaborates with stakeholders and develops partnerships to drive performance that aligns to organizational goals and strategies; influences the organization by demonstrating knowledge of the business to provide guidance to support the decision making process and guiding the business towards positive results and organizational alignment; evaluates business environment using measures to mitigate risk and capitalize on opportunities.
Financial Analysis - Interprets financial data by analyzing trends, variances, opportunities and risks to provide insight to stakeholders regarding financial impact to drive business improvement; evaluates financial results against targets to communicate conclusions to all stakeholders; ensures integrity of financial data by investigating variances and determining corrective actions to resolve identified issues.
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US Generally Accepted Accounting Principles - Evaluates US accounting standards to record transactions in compliance with requirements and company policies; assesses the accounting requirements and objectives to determine the implications on the business and communicate to stakeholders with varying financial knowledge.
Education, Licenses, Certifications:
College, university, or equivalent degree in Accounting, Finance, or related field equivalent related work experience required.
Experience:
Minimal level of relevant work experience required.
JOB DESCRIPTION
Assistant Manager - Accounts Receivable
Position Title
Assistant Manager Accounts Receivable
Grade
CC01 – SG03
Function
Cummins Services Finance – Accounts Receivable
Work Location
Pune, India (Mandatory Work from Office)
Role Type
Individual Contributor (IC)
Shift Timings
US Shifts (Mandatory)
Job Highlights
- Role: Entry-to-mid level Accounts Receivable SME supporting end-to-end AR operations for Global Cummins businesses.
- Role Type: Individual contributor role (IC)
- Impact: Direct contribution to Days Sales Outstanding (DSO), cash flow optimization, working capital efficiency, and customer experience.
- Exposure: Cross-functional collaboration with Sales, Credit, Collections, Dispute Management, and Finance teams across US, Europe, and India regions.
- Learning: Opportunity to work on Oracle, SAP, and other ERP platforms with hands-on exposure to automation, analytics, and process improvement initiatives.
- Work Mode: Mandatory Work from Office at Pune location.
- Shift: Mandatory US Shifts
- Culture: Inclusive, collaborative, and psychologically safe environment fostering continuous learning and career growth.
What You'll Be Doing
Collections
Manage an assigned portfolio of customer accounts, ensuring timely collection of outstanding balances and reducing delinquency
Handle outbound and inbound calls to customers for payment reminders
Conduct proactive outreach to customers via phone and email to resolve past-due invoices and secure payment commitments
Maintain detailed and accurate collection notes and account histories within the system to support transparency and continuity
Serve as a subject matter expert in collections processes
Collaborate with field representatives and internal stakeholders to resolve complex customer issues and support strategic initiatives
Contribute to the development and continuous improvement of collections policies, procedures, and tools to enhance efficiency and scalability
Build strong relationships with customers to improve payment cycles
Account Reconciliation (Recon)
Perform periodic reconciliation of customer accounts
Identify discrepancies between internal records and customer statements
Investigate unapplied cash, short payments, or overpayments
Work with internal teams (billing, sales, finance) to resolve mismatches
Maintain accurate and updated account statements
Dispute Management
Identify, log, and track customer disputes related to invoices
Coordinate with internal stakeholders (billing, operations, sales) for resolution
Ensure timely closure of disputes to avoid payment delays
Maintain dispute logs and provide root cause analysis
Work on preventing recurring issues through process improvements
Reporting & Analysis
Prepare daily/weekly/monthly MIS reports on collections, aging, disputes
Analyze aging reports to identify trends, highlight at-risk accounts, and provide actionable insights to leadership
Provide insights and recommendations to improve collection efficiency
Perform monthly and quarterly responsibilities such as Allowance Analysis and journal entry, collection escalation for doubtful accounts and monthly reporting package for collections metrics.
Track KPIs such as DSO (Days Sales Outstanding), collection rate, dispute resolution TAT
Compliance & Process Adherence
Ensure adherence to company credit policies and collection procedures
Maintain proper documentation for audits and compliance requirements
Support internal and external audit queries related to receivables
AR Accounting & Reporting
- Processing NFAs for credit memos, debit notes, and adjustments accurately within defined SLAs.
- Monitoring cash application activities including receipt posting, unapplied cash resolution, and reconciliation of customer accounts.
- Perform daily, weekly, and monthly reconciliations of AR sub-ledger with general ledger and highlight variances.
- Prepare and publish month-end reports including AR aging, DSO analysis, bad debt provisions, and collection dashboards.
- Support internal and external audits by providing required documentation, evidence, and reconciliations.
Controls, Governance
- Ensure adherence to SOX controls, internal policies, and regulatory compliance requirements.
- Identify process improvement opportunities and support automation/standardization initiatives across the O2C cycle.
- Participate in governance forums, business reviews, and stakeholder calls with regional business partners.
- Maintain accurate and up-to-date Standard Operating Procedures (SOPs) and process documentation.
Required Skills & Competencies
Functional / Technical Skills
- Sound understanding of Order to Cash (O2C) end-to-end process – Billing, Cash Application, Collections, Disput
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