Location: Bangalore, India Department: Facilities Management Reports To: Facility Manager / Senior Facility Manager Position Overview JLL is seeking an experienced Assistant Facility Manager - Soft Services to support the delivery of high-quality soft services operations at our client facilities in Bangalore. This role will assist in managing day-to-day soft services operations including housekeeping, landscaping, pest control, waste management, and related support services to ensure optimal workplace experiences. Key Responsibilities Soft Services Operations Management Oversee daily soft services operations including housekeeping, cleaning, landscaping, waste management, pest control, and hygiene services. Ensure all services meet quality standards and service level agreements. Coordinate with vendors and contractors to maintain service delivery excellence. Vendor Management Assist in managing relationships with soft services vendors and contractors. Monitor vendor performance against KPIs and SLAs. Conduct regular inspections and quality audits. Address service gaps and implement corrective actions promptly. Health, Safety & Compliance Ensure all soft services operations comply with health, safety, and environmental regulations. Maintain documentation and records as required. Support implementation of workplace safety protocols and hygiene standards. Budget & Cost Management Assist in managing soft services budgets and controlling operational costs. Track expenses and identify cost optimization opportunities. Process invoices and maintain accurate financial records for soft services. Client & Stakeholder Management Serve as point of contact for soft services-related queries and requests. Conduct regular walkthroughs with clients and stakeholders. Gather feedback and implement service improvements to enhance workplace experience. Team Coordination Supervise housekeeping and soft services staff. Provide guidance and support to ensure efficient operations. Conduct training sessions on quality standards and safety procedures. Required Qualifications Education: Bachelor's degree in Facility Management, Business Administration, Engineering, or related field Experience: 6-8 years of experience in facility management with focus on soft services operations, preferably in commercial real estate or corporate facilities Technical Skills: - Strong knowledge of soft services operations including housekeeping, landscaping, pest control, and waste management - Understanding of health, safety, and environmental compliance requirements - Proficiency in MS Office (Excel, Word, PowerPoint) - Experience with facility management software/CAFM systems is preferred Core Competencies: - Excellent vendor and stakeholder management skills - Strong attention to detail and quality orientation - Effective communication and interpersonal skills - Problem-solving and decision-making abilities - Ability to manage multiple priorities in a fast-paced environment - Customer service focus with professional demeanor Language Skills: Fluency in English required; Kannada and Hindi advantageous What We Offer - Competitive compensation package - Opportunities for professional development and career growth - Dynamic and collaborative work environment - Exposure to world-class facility management practices - Employee benefits and wellness programs