Assistant Facility Manager

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Site In-Charge – Technical & Soft Services

Position Overview

We are seeking an experienced Site In-Charge with a strong technical background and proven expertise in soft services management to oversee day-to-day facility operations. This role requires a hands-on professional who can bridge technical requirements with service delivery excellence, ensuring optimal building performance and occupant satisfaction.

Key Responsibilities

Operational Management Lead daily site operations encompassing both technical building systems and soft services delivery. Ensure all facility operations meet established standards, client requirements, and regulatory compliance. Coordinate between technical teams and soft service providers to maintain seamless facility performance.

Technical Oversight Monitor and manage building systems including HVAC, electrical, plumbing, fire safety, and access control systems. Conduct regular inspections to identify maintenance needs and ensure preventive maintenance schedules are executed effectively. Troubleshoot technical issues and coordinate with specialized contractors for complex repairs.

Soft Services Coordination Supervise soft services including housekeeping, security, pest control, waste management, landscaping, and front-of-house services. Develop and implement service schedules, quality standards, and performance metrics. Conduct regular audits to ensure service delivery meets client expectations and contract specifications.

Vendor and Team Management Manage relationships with multiple service providers and contractors. Monitor vendor performance against SLAs and KPIs. Lead, mentor, and coordinate site-based teams to ensure cohesive service delivery and professional development.

Compliance and Safety Ensure full compliance with health, safety, and environmental regulations. Maintain accurate documentation including permits, certifications, inspection records, and incident reports. Conduct safety briefings and emergency response drills.