Assistant Manager – Soft Services Work Dynamics Job Description JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. What this job involves: Prioritising the facilities’ needs Ensure to provide good housekeeping services; by coordinating with the site vendors for services like landscaping, pest control, housekeeping, facade cleaning, housekeeping machines, cleaning material, cradle machine, etc. Assisting the team with any assigned projects and providing backup as and when required. Following would be your site deliverables: - Taking daily property rounds, coordinating with the team to close any matters related to cleaning. - Maintaining daily/monthly reports, i.e. DMR and MMR, and sharing the same with Property Manager and client. - Schedule weekly vendor meetings to discuss daily issues if any. - Maintaining/preparing monthly attendance summary record for salary. - Making sure that all customer queries are well-investigated and resolved. Escalating queries to appropriate supervisors if need be. - Developing and mentoring new and subordinate vendor staff - Assisting in improving and monitoring procedures to ensure cost-effective and efficient services. - Assisting in preparing and developing the documentation of standard policies and procedures - Plans, schedules, inspect, and assigns work to subordinate supervisors and/or teams. - Manage landscaping and gardening. - Regularly brief all staff regarding their duties, designated areas of work, and special instructions if any. - Prepare and implement various checklists, at the frequency instructed in the suggested formats. - Ensure the housekeeping staff is well-groomed. - Monitor that the staff is cleaning as per standards, ensuring that the surfaces are maintained to enhance their longevity. - Ensure that janitor closets and storage areas are always maintained in a neat and orderly manner. - Take feedback - customer needs assessment and evaluation of customer satisfaction levels. Going above and beyond expectations Client satisfaction is second nature to the person in charge. In this role, you’ll take on difficult issues and seek out opportunities to improve operations. You’ll also be constantly in tune with the team to achieve key performance metrics and meet service level agreements. - Achieve Key Performance Indicators and Service Level Agreements targets. - To provide administrative support to the Facility Management team. - Implementation of client specific app-based tools. In addition, you’ll carry out routine service audits to ensure that the team maintains its overall performance. You’ll also oversee creating stock reports, meeting minutes and monthly management reports to the clients. Sound like you? To apply you need to have: Strong knowledge of facility / building / property operations Playing a key role, the ideal candidate holds a Degree or Diploma in Hotel management / Graduate with Building management experience and at least 3 to 5 years’ experience in facilities management. Preferable from IHM or any reputed HM institute You must also demonstrate good working knowledge in occupational safety, as well as aptitude in client-centric operations. Solid background in team management. Proven ability to function effectively as part of a team. Proven ability to initiate and follow through with improvement initiatives Preferred Skills:- - Experience in Facilities Management is required. - Strong Customer Service focus - Excellent people skills and ability to interact with a wide range of client staff and demands - Knowledge of Occupational Safety requirements - Strong PC literacy and proven ability to manage daily activities using various systems. - Demonstrated experience with continuous improvement initiatives highly desirable - Demonstrated experience with client reporting and preparation of reports required. Being Analytical and Meticulous Your role will involve coordination with various teams. You will be paying attention to detail and have excellent problem-solving skills. You will be using logic to trouble shoot problems; and assign and monitor maintenance projects. You should have a good knowledge of the working procedures. What we can do for you: At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package. Apply Today!