About Role In this role the Account Manager will manage a set of critical seller accounts which contribute to 20%+ business of the Myntra Fashion Brands. He/She/They will be responsible to develop strong relationships with top sellers in the category and drive improvements in customer facing inputs and achieve category objectives. Roles & Responsibilities ● Strategic Partnership: Develop and maintain strong, multi-level communication channels within the seller’s organization, from operational teams to executive leadership. ● Internal Champion: Serve as the seller’s voice within our organization, championing their needs, driving resolution of complex issues, and ensuring their success is a top priority across internal teams (e.g., operations, product, merchandising). ● Expectation Setting: Establish and communicate clear performance expectations, growth roadmaps, and status updates, ensuring transparency and alignment on shared business objectives. Driving Business Growth and Strategic Execution ● Account Planning: Develop, implement, and own a comprehensive strategic account plan that identifies, prioritizes, and executes on key business opportunities for both the seller and the category. ● Revenue Growth: Proactively identify and drive initiatives such as new product listings, catalog expansion, adoption of promotional tools, and international marketplace launches to maximize the seller & revenue and contribution to the category. ● Initiative Leadership: Lead and manage key improvement initiatives and cross- functional projects. This includes driving the successful launch of new services, features, and relationship extensions in close collaboration with Business Development, Product Management, and Onboarding teams. Operational Excellence and Customer Experience Improvement ● Performance Consulting: Consult with sellers to optimize critical operational aspects of their business, focusing on inputs that directly impact the consumer experience (e.g., inventory health, shipping performance, customer service metrics, product information quality). ● Defect Reduction: Identify systematic operational defects within the seller& process and collaborate with them to implement lasting corrective actions, ensuring a consistently excellent experience for the end consumer. Data Analysis and Business Intelligence ● Deep Dive Analysis: Conduct rigorous, deep-dive analyses on seller performance data, market trends, and competitive dynamics. ● Executive Reporting: Provide routine, executive-level reporting on the seller’s current business health, performance against targets, and future growth opportunities. ● Actionable Insights: Translate complex data findings into clear, well-articulated recommendations and executable action plans for both the seller and internal stakeholders. Success in this Role Looks Like A successful Account Manager will be measured by their ability to deliver sustained, high-impact results across four core dimensions: 1. Exceeding Business Objectives: ○ Consistently surpassing key category objectives, including gross merchandise value (GMV), revenue, and seller growth targets. ○ Achieving high seller retention rates within the managed portfolio. 2. Strategic Influence and Trust: ○ Achieving high levels of seller satisfaction, evidenced by qualitative feedback and sustained partnership. ○ Being recognized by sellers as a trusted advisor, essential to their strategic planning and long-term success on the platform. 3. Driving New Initiatives: ○ Successfully conceptualizing, launching, and scaling new products, features, or initiatives that result in significant, measurable business expansion and diversification for the managed accounts. 4. Operational Mastery and Data Command: ○ Demonstrating a strong command of data and analytics to quickly identify business risks and market opportunities. ○ Translating complex analysis into clear, compelling, and executable action plans for both internal and external audiences. ○ Driving tangible operational excellence across the seller portfolio, resulting in measurable and sustained improvements in critical customer experience metrics (e.g., ODR, delivery speed, product page quality). Qualifications & Experience Basic qualifications ● Experience with Excel, Knowledge of Microsoft Office products and applications ● Experience analyzing data and best practices to assess performance drivers Preferred qualifications ● Experience analyzing key open issues and resolution metrics for each of the managed accounts ● Experience deep diving on selling partner-level issues and delivering recommendations ● Experience prospecting, qualifying, and cold-calling sellers ● Experience with pipeline management, including using seller panel tools ● Experience and track record of exceeding sales goals