Apprentice

The Issue Management Apprentice will support the team in managing and tracking operational risk events (OREs) and issues across the KYC / EDD program. This role will focus on ensuring effective coordination, timely follow-ups, and proper documentation to support issue resolution and closure in partnership with Control Management and relevant stakeholders.

- Maintain and update the ORE and Issue Tracker, ensuring accuracy, completeness, and timeliness of data.

- Track progress of open issues and OREs, proactively following up with relevant stakeholders to drive timely closure.

- Coordinate with Control Management, business teams, and other stakeholders to gather required evidence and documentation for issue validation and closure.

- Support the end-to-end lifecycle of issue management, including identification, logging, tracking, escalation, and closure.

- Assist in preparing status reports and dashboards highlighting issue aging, trends, and key risks.

- Ensure proper documentation and audit readiness for all issues and ORE-related activities.

- Help identify process gaps and contribute to improving issue tracking, reporting, and governance processes.

- Support internal reviews, audits, and governance routines by providing accurate data and documentation.

- Recently completed a degree in Business, Finance, Risk Management, or a related field.

- Strong organizational skills with high attention to detail and ability to manage multiple tasks.

- Good understanding of risk, compliance, or governance processes (preferred but not mandatory).

- Proficiency in Microsoft Excel and PowerPoint; familiarity with data tracking and reporting tools is a plus.

- Strong communication and stakeholder coordination skills.

- Ability to work in a structured, deadline-driven environment.

- Problem-solving mindset with a proactive approach to follow-ups and issue resolution.

Learning Outcomes

- Hands-on experience in issue management and operational risk frameworks.