Application & Visa Documentation Specialist -Europe

About the job

Company Description VIDYA.PORTAL is an education agency that supports learners in planning and pursuing their higher education goals in India and abroad. The organization provides personalized guidance for selecting suitable countries, institutions, and courses based on each learners aspirations and profile. VIDYA.PORTAL offers end-to-end services, from counseling and application support to documentation and process guidance. The team focuses on transparent, ethical, and student-centric services to help candidates access better educational opportunities. Applicants can expect a collaborative environment that values accuracy, integrity, and learner success. Role Description The Application & Visa Documentation Specialist Europe is a full-time, on-site role based in Kochi. The specialist will guide learners through the entire application and visa process for European institutions, including collecting and verifying documents, filling out application and visa forms, and tracking deadlines. Responsibilities include coordinating with counsellors, branch heads, country heads, and sometimes students and parents, explaining procedural requirements, and maintaining accurate records of applications and visa files. The role involves reviewing admission and visa checklists, identifying missing or incorrect information, and resolving issues in a timely manner. The specialist will also liaise with partner institutions or relevant authorities when required, stay updated on changing European visa regulations, and support the counseling team with accurate documentation-related information.Qualifications

• Strong analytical skills to review eligibility, documentation accuracy, and compliance with institutional and visa requirements.
• Experience in application support, including preparing, submitting, and tracking university and visa applications for European destinations.
• Proficiency in troubleshooting documentation and process issues, identifying gaps, and providing practical solutions.
• Effective communication skills to interact clearly and professionally with students, families, colleagues, and external stakeholders.
• Background in technical or customer support environments, with the ability to handle queries systematically and maintain detailed records.
• Prior experience in overseas education, immigration, or international admissions processes, especially for Europe, is highly preferred.
• Familiarity with digital tools such as CRM systems, document management platforms, and standard office applications (e.g., Word, Excel, email).
• Bachelors degree in any discipline; degrees in education, administration, or related fields are an advantage.
• High attention to detail, strong organizational skills, and the ability to manage multiple cases and deadlines simultaneously.