Application Tech Support Practitioner Copy 01

RRN- RRN00017178-

Already approved and flagged for External.

BC-00001344

Client & Project: We are seeking a new talent to join the Information Technology Operations team where you will have the opportunity to collaborate in the project Cloud Management Tools. The client is Cross Client, a company that provides a range of services and solutions to enhance operational efficiency and drive innovation across various industries.

Responsibilities: As an Application Tech Support Practitioner, you will be responsible for acting as the ongoing interface between the client and the system or application. Your day-to-day activities will involve ensuring the quality of our world-class systems through exceptional communication skills, accurately defining client issues, and interpreting and designing resolutions based on deep product knowledge. You are expected to perform independently and become a subject matter expert. Active participation and contribution in team discussions are required, along with providing solutions to work-related problems. Advanced proficiency in Dynatrace APM is required. Intermediate proficiency in Appdynamics APM is recommended. Develop and maintain strong relationships with clients to understand their needs and provide tailored support. Utilize analytical skills to troubleshoot and resolve application issues efficiently. Collaborate with cross-functional teams to enhance system performance and reliability. Document processes and solutions to create a knowledge base for future reference. Stay updated on industry trends and emerging technologies to continuously improve service delivery.