Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Infrastructure Service Management Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education

Summary: As an Application Tech Support Practitioner, your typical day involves acting as the ongoing interface between clients and the systems or applications they utilize. You will engage with clients to understand their needs, ensuring that our world-class systems operate smoothly. Your role will require you to communicate effectively, define client issues accurately, and design resolutions based on your extensive product knowledge, all while maintaining a commitment to quality and excellence in service delivery.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Assist in the development and implementation of best practices for system support.
• Provide training and guidance to junior team members to enhance their skills and knowledge.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Infrastructure Service Management.
• Strong understanding of IT service management frameworks such as ITIL.
• Experience with incident management and problem resolution processes.
• Ability to analyze system performance and implement improvements.
• Familiarity with monitoring tools and techniques to ensure system reliability.

Additional Information

• The candidate should have minimum 2 years of experience in Infrastructure Service Management.
• This position is based at our Gurugram office.
• A 15 years full time education is required.