Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education

Summary: As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, utilizing your communication skills to ensure smooth operations, and applying your product knowledge to address and resolve issues effectively. You will be dedicated to maintaining the quality of our world-class systems, ensuring that client interactions are handled with care and precision, ultimately contributing to a seamless user experience.

Roles & Responsibilities:

• Expected to build knowledge and support the team.
• Participate in Problem Solving discussions.
• Assist in troubleshooting and resolving client issues in a timely manner.
• Collaborate with team members to enhance service delivery and client satisfaction.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Service Desk Management.
• Experience with ticketing systems and incident management processes.
• Strong communication and interpersonal skills to effectively interact with clients.
• Ability to analyze and interpret client issues to provide appropriate solutions.
• Familiarity with IT service management frameworks.

Additional Information

• The candidate should have minimum 0-2 years of experience in Service Desk Management.
• This position is based at our Gurugram office.
• A 15 years full time education is required.