Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Cisco Identity Services Engine (ISE) Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education

Summary: As an Application Tech Support Practitioner, a typical day involves serving as the primary liaison between clients and the application or system. This role is dedicated to maintaining high-quality service by effectively communicating with clients and internal teams to ensure smooth operation of world-class systems. The practitioner carefully identifies client issues, interprets their needs, and designs appropriate resolutions by leveraging a thorough understanding of the product. This position requires a proactive approach to problem-solving and continuous engagement to uphold system reliability and client satisfaction throughout daily operations.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to ensure seamless integration and support of applications.
• Document and communicate technical issues and resolutions clearly to both technical and non-technical stakeholders.
• Assist in the continuous improvement of support processes and knowledge base resources.
• Provide mentorship and guidance to junior team members to foster professional growth.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Cisco Identity Services Engine (ISE).
• Strong troubleshooting skills with the ability to analyze and resolve complex application issues.
• Excellent communication skills to effectively interact with clients and internal teams.
• Ability to interpret client requirements and translate them into technical solutions.
• Experience in managing and maintaining secure network access policies and configurations.
• Familiarity with system monitoring tools and incident management processes.

Additional Information