Application Support Engineer

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : ServiceNow IT Service Management (ITSM) Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education

Summary: As an Application Support Engineer, a typical day involves acting as a software detective by proactively identifying and resolving issues across various components of essential business systems. This role requires a dynamic approach to troubleshooting, ensuring the smooth operation of critical applications that support business functions. The position demands continuous monitoring, analysis, and collaboration to maintain system stability and performance, while swiftly addressing any disruptions that may impact business continuity.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Expected to provide solutions to problems that apply across multiple teams.
• Lead efforts to streamline processes and improve system efficiency through innovative approaches.
• Mentor junior team members to enhance their skills and support their professional growth.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in ServiceNow IT Service Management.
• Strong knowledge of incident, problem, and change management processes within IT service frameworks.
• Experience in configuring and customizing ServiceNow modules to meet organizational needs.
• Ability to analyze system logs and performance metrics to diagnose and resolve technical issues.
• Familiarity with integration techniques between ServiceNow and other enterprise applications.
• Skilled in documenting technical procedures and creating user guides to support knowledge sharing.

Additional Information

• The candidate should have minimum 12 years of experience in ServiceNow IT Service Management.
• This position is based at our Gurugram office.
• A 15 years full time education is required.