Application Support Engineer

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : IBM AS /400 Administration Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education

Summary:

Experienced IBM AS/400 Administration professional with 6+ years of expertise in AS/400 system operations, administration, monitoring, backup management, security administration, disaster recovery, and system maintenance. Skilled in managing IBM i (OS/400) environments, handling migrations, OS upgrades, replication technologies, backup and recovery solutions, and providing production support in 24x7 environments. Strong experience in customer interaction, troubleshooting, incident management, and driving operational excellence while ensuring high system availability and performance.

Roles & Responsibilities:

• Act as the ongoing interface between the client and the system or application.
• Liaising with the customer technical representatives.
• Implement the changes as applicable, test the changes and handover to customer.
• Troubleshoot issues with OS/Backup.

Professional & Technical Skills:

• Good verbal and written communication skill to connect with customer at varying levels of the organization
• Ability to operate independently and make decisions with little direct supervision.
• Must have 6+ years of AS/400 system Operations/Administrator experience.
• Server daily health check activities

-User profile and Security management

• Job management, job life cycle, OUTQ management etc.
• Backups and other jobs for problem determination and resolution.
• Patch management.
• IBM supported network architecture and configurations - TCP/IP, SNI, SNA etc.
• Hands-on experience working on HMC/LPAR Management, MIMIX, Robot, Migration, OS upgrade, VTL and VIOS
• Restoration and BRMS, Tape management.