Application Support Engineer

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : ServiceNow IT Service Management (ITSM) Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various critical business systems. This role requires a dynamic approach to identifying problems and delivering timely solutions to ensure the smooth operation of essential applications. The position demands continuous engagement with system components to maintain stability and support business continuity, often involving collaboration with different teams to address and resolve technical challenges effectively.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to ensure seamless integration and functionality of business systems.
• Document and communicate findings and resolutions clearly to stakeholders and team members.
• Assist in the development and implementation of process improvements to enhance system reliability and performance.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in ServiceNow IT Service Management (ITSM).
• Strong troubleshooting skills to diagnose and resolve issues within complex IT environments.
• Experience with incident, problem, and change management processes within IT service frameworks.
• Ability to analyze system logs and performance metrics to identify root causes of disruptions.
• Familiarity with configuration management and service catalog management in ITSM platforms.

Additional Information:

• The candidate should have minimum 2 years of experience in ServiceNow IT Service Management (ITSM).