Application Support Engineer

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : ServiceNow IT Service Management (ITSM) Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education

Summary: As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various critical business systems. This role requires a dynamic approach to identifying problems, analyzing system components, and ensuring smooth operation by promptly addressing disruptions. The position demands continuous vigilance and collaboration with different teams to maintain system reliability and support business continuity effectively.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to ensure timely resolution of system issues and enhance overall service quality.
• Document and communicate findings and solutions clearly to support knowledge sharing and continuous improvement.
• Assist in the development and implementation of process improvements to optimize system performance and user experience.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in ServiceNow IT Service Management.
• Strong understanding of IT service management principles and best practices.
• Experience in troubleshooting and resolving issues within IT service management platforms.
• Ability to analyze system logs and data to identify root causes of incidents.
• Familiarity with incident, problem, and change management processes within IT environments.
• Effective communication skills to interact with technical teams and stakeholders.

Additional Information

• The candidate should have minimum 3 years of experience in ServiceNow IT Service Management.
• This position is based at our Gurugram office.
• A 15 years full time education is required.