Application Support Engineer

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : IBM AS /400 Administration Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education

Summary:

Role: Support Senior Analyst Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge

Roles & Responsibilities:

• Liaising with the customer technical representatives.
• Implement the changes as applicable, test the changes and handover to customer.
• Troubleshoot issues with OS/Backup.

Professional & Technical Skills:

• Good verbal and written communication skill to connect with customer at varying levels of the organization
• Ability to operate independently.
• Must have 4+ years of AS/400 system Operations/Administrator experience.
• Server daily health check activities. C) User profile and Security management.
• Job management, job life cycle, OUTQ management etc. e) Backups and other jobs for problem determination and resolution.
• Patch management.
• IBM supported network architecture and configurations - TCP/IP, SNI, SNA etc.
• hands-on experience working on HMC/LPAR Management.
• Restoration and BRMS, Tape management.
• Knowledge on replication software.
• Independently work with vendors on HW/SW issue.
• Analyze disk space utilization and recommend corrective action.
• Participate in Root Cause Analysis RCA. n) Participate in Disaster recovery process.
• Good knowledge on ITIL concepts (Incident, problem & change management skills).

Additional Information:

Must have Skills: IBM AS /400 Administration