Appian Developer

Overview of the Role As an Appian BPM Support Specialist, you will ensure the operational stability of Appian business process management solutions for pharmaceutical clients. Your focus will be on incident management, workflow troubleshooting, and maintaining high availability. Detailed Responsibilities

• Provide L2/L3 support for Appian BPM applications, ensuring high availability and performance.
• Manage incidents, service requests, and changes using ServiceNow, following ITIL best practices.
• Monitor Appian platform health using Dynatrace and BigPanda, proactively identifying issues.
• Troubleshoot workflow failures, process bottlenecks, and integration problems.
• Collaborate with Appian development teams to escalate complex issues and coordinate fixes.
• Document known issues, troubleshooting guides, and operational procedures in Confluence.
• Track support activities in JIRA, ensuring SLA compliance and timely resolution.
• Perform routine maintenance and basic automation using shell scripts.
• Coordinate with infrastructure teams for AWS/Azure-related issues.
• Participate in on-call rotations and incident response activities.

Key Responsibilities

1. Develop, configure, and implement applications using the appian platform
2. Collaborate with business stakeholders to understand requirements and translate them into technical solutions
3. Design and implement process models, rules, integrations, and interfaces within the appian environment
4. Participate in code reviews, testing, debugging, and troubleshooting to ensure application quality and performance
5. Work closely within team to deliver projects on time and within budget
6. Continuously enhance technical skills and stay updated on industry trends and best practices

Skill Requirements Skill Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 2+ years of experience in BPM application support or IT operations.
• Strong understanding of ITSM processes (ITIL certified preferred) and experience with ServiceNow.
• Proficiency with Dynatrace, BigPanda, or similar monitoring tools.