The Global Merchant & Network Services (GMNS) organization is responsible for managing relationships with millions of Merchants and Partners around the world that facilitate American Express acceptance and enabling the day-to-day operations of our company’s payment network. The people, processes, and technology that support this vital function are evolving to improve the merchant experience and economics. Within GMNS, the Global Strategy, Operations & Performance (GSOP) team’s mission is to deliver a best-in-class premium merchant member experience that will get merchant to not only accept American Express but openly welcome and recommend us to their customers.
Excellence in Ambiguity, Growth mindset and above all – knack of having fun.
A team player with strong ability to build & leverage relationship.
Strong customer focus & demonstrated problem solving and process improvement skills.
Knowledge of credit card industry preferred.
Graduate / Post-graduate in Fraud/ Compliance/ Risk Management with 3 years of post-qualification experience.
Key Skills
Strong understanding of policy monitoring, compliance programs, and governance frameworks.
Knowledge of risk management, policy interpretation, and control monitoring, with exposure to PCI DSS or similar regulatory frameworks.
Excellent analytical, logical thinking, and problem-solving skills with the ability to identify trends, risks, and compliance gaps.
Strong stakeholder management skills with the ability to collaborate and influence cross-functional teams across Business, Risk, Compliance, and Technology.
